Recruitment and Onboarding best practices – What is the future?

Many articles have been written about the effects of the current pandemic on the workplace and HR practices. The dramatic move to remote working has transformed the way HR leaders perform their roles, particularly in the areas of recruitment and onboarding. Whilst some businesses have implemented hiring freezes in the wake of challenging economic conditions, others are hiring more employees than ever to keep up with demand. Hiring and onboarding people remotely may have highlighted breakdowns in processes and inadequate technology. Opportunities for automation may have also become more obvious as manual tasks suck valuable time away from busy hiring managers. What lessons have we learnt during the last six months, and what practices will become permanent features of recruitment and onboarding activities moving forward? We discuss some ideas below:

Recruitment best practices and lessons learnt

Strategic workforce planning is an important function of HR recruitment, however the pandemic has forced many organisations into short-term crisis management mode. Nevertheless, the rapid move to remote working has provided many longer-term lessons in virtual recruitment:

  1. Video interviews are a highly effective recruitment tool – Advances in video technology has meant job interviews conducted over video are almost as effective as sitting in the same room as a candidate.
  2. Virtual recruitment can highlight quality remote workers – As many jobs will increasingly be performed remotely in the future, video interviews are a chance for the interviewer to assess how the candidate performs in a virtual meeting. Seeking candidates who have a background and level of comfort with remote working is more important in the future workforce.
  3. Technology can significantly enhance the candidate experience – In a remote environment, a candidate will largely experience a potential employer via their online platforms. Use of a well-functioning candidate portal can allow candidates to easily search, view and apply for positions within your organisation

Onboarding best practices and lessons learnt

  1. Invest the time upfront to make people feel connected – As outlined by AHRI (Australian Human Resources Institute), virtual onboarding of staff goes beyond just sending out a welcome pack. Strong initial communication and pairing the new employee with a “buddy” to help with the induction are critical to create a sense of connection.
  2. Employee onboarding software helps new staff find the information they need – Consider investing in an online portal that is a “one-stop-shop” for employee information such as company policies and training. Giving new employees the ability to self-serve with this content frees up HR professionals to focus on higher value activities.
  3. Creating a sense of community – Individual managers play an important role in creating a sense of belonging within the team. HR can also foster a sense of community to the broader organisation. Social virtual catch ups, Friday night “virtual drinks” or online trivia nights can breakdown barriers and create better rapport between new employees and the broader workforce.

Acendre has a range of recruitment and onboarding solutions to streamline and automate these processes. The right technology mix can help move an organisation towards HR best practice. Please contact us to find out more.

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